Community Guidelines

Welcome to Our Community

StayShift was built on a simple idea: healthcare travelers deserve safe, affordable, and convenient places to stay while they're caring for our communities. Every member of our community plays a vital role in making that vision a reality.

Whether you're a traveling nurse looking for a place to park your RV, or a host opening your property to healthcare heroes, these guidelines will help you understand what it means to be a great member of the StayShift community.

Our Community Promise

By joining StayShift, you agree to:

Treat everyone with respect and kindness

Follow all applicable laws and regulations

Communicate honestly and transparently

Prioritize safety for yourself and others

Honor your commitments and agreements

Help build a positive, supportive community

1

Our Core Community Values

These values guide everything we do at StayShift:

Respect & Inclusion

We welcome people of all backgrounds, races, religions, genders, sexual orientations, ages, and abilities. Discrimination, harassment, and hate speech have no place in our community. Every person deserves to feel safe, valued, and respected.

Trust & Honesty

Trust is the foundation of our community. Be honest in your listings, communications, and reviews. Represent yourself and your property accurately. Don't make promises you can't keep, and always follow through on your commitments.

Safety First

The safety of our community members is paramount. Maintain safe properties, follow local regulations, verify identities, report concerns promptly, and never engage in activities that could endanger others. If you see something, say something.

Accountability & Responsibility

Take ownership of your actions and their impact on others. As a host, maintain your property and fulfill your hosting responsibilities. As a guest, treat properties with care and respect. If issues arise, address them promptly and professionally.

Community Support

We're stronger together. Support fellow healthcare travelers and hosts, share helpful information, leave thoughtful reviews, and contribute to a positive community culture. Remember, healthcare workers are serving our communities—let's serve them well.

2

Guidelines for Hosts

As a host, you play a crucial role in providing safe, comfortable housing for healthcare workers. Here's what we expect from great hosts:

2.1 Listing Accuracy & Quality

✓ Accurate descriptions: Provide honest, detailed descriptions of your property, amenities, and location
✓ Quality photos: Upload clear, recent photos that accurately represent your space and amenities
✓ Complete information: List all amenities, including utilities, WiFi, parking details, and hookup specifications
✓ Honest limitations: Clearly disclose any restrictions, rules, or limitations (noise ordinances, guest policies, etc.)
✓ Updated availability: Keep your calendar current to avoid double bookings or disappointments
✓ Accurate pricing: Set fair, transparent prices and clearly state any additional fees upfront

2.2 Property Standards & Safety

✓ Safe environment: Ensure your property meets all local safety codes and regulations
✓ Working utilities: Provide functional water, electric, and sewer hookups as advertised
✓ Clean spaces: Maintain cleanliness in common areas and ensure spaces are ready for guest arrival
✓ Level parking: Provide reasonably level parking areas suitable for RVs of the specified size
✓ Secure access: Ensure safe access to the property with adequate lighting and clear directions
✓ Emergency preparedness: Provide emergency contact information and basic safety equipment

2.3 Communication & Responsiveness

✓ Timely responses: Respond to inquiries and booking requests within 24 hours
✓ Clear check-in instructions: Provide detailed check-in procedures, access codes, and arrival information
✓ Available for issues: Be reachable during guest stays to address questions or problems
✓ Professional tone: Communicate courteously and professionally at all times
✓ Proactive updates: Inform guests promptly of any changes affecting their stay

2.4 Respect & Professionalism

✓ Respect privacy: Honor your guests' privacy and space unless invited or addressing an emergency
✓ Honor bookings: Never cancel confirmed bookings except in genuine emergencies
✓ Fair treatment: Treat all guests equally regardless of race, religion, gender, or other protected characteristics
✓ Flexible schedules: Understand that healthcare workers often have irregular hours and may arrive late
✓ Professional boundaries: Maintain appropriate host-guest boundaries

2.5 What Hosts Should NOT Do

Prohibited Host Behaviors:

✗ Discriminate against guests based on protected characteristics
✗ Cancel confirmed bookings without legitimate cause
✗ Request payment outside the StayShift platform
✗ Misrepresent your property or amenities
✗ Enter guest's RV without permission except in emergencies
✗ Retaliate against guests for honest reviews
✗ Impose unexpected fees or charges not disclosed in listing
✗ Share guest personal information with unauthorized parties

3

Guidelines for Guests

As a guest, you represent the healthcare community and help build trust in our platform. Here's what we expect from great guests:

3.1 Respectful Behavior

✓ Follow house rules: Respect all property rules and guidelines set by your host
✓ Quiet hours: Be mindful of noise levels, especially during evening and early morning hours
✓ Treat property well: Care for the property as if it were your own
✓ Respect neighbors: Be courteous to neighbors and other guests sharing the property
✓ Guest policies: Only bring authorized guests; don't exceed occupancy limits
✓ Pet rules: If pets are allowed, follow all pet-related rules and clean up after them

3.2 Property Care

✓ Clean up: Leave the space clean and tidy, taking all trash with you
✓ Report damage: Immediately report any damage or issues, even if accidental
✓ Proper disposal: Follow local regulations for waste disposal and recycling
✓ Utility care: Use utilities responsibly and report any malfunctions
✓ No alterations: Don't make changes to the property without explicit host permission

3.3 Communication & Check-in

✓ Confirm arrival: Communicate your expected arrival time, especially if arriving late
✓ Ask questions: Clarify any uncertainties before arrival, not after
✓ Follow instructions: Adhere to provided check-in and check-out procedures
✓ Prompt responses: Reply to host messages in a reasonable timeframe
✓ Complete profile: Maintain an accurate, professional profile with verification

3.4 Booking Responsibility

✓ Honor reservations: Follow through with confirmed bookings or cancel according to policy
✓ Accurate dates: Book for your actual stay dates; don't extend without host approval
✓ Read listings carefully: Review all listing details, rules, and policies before booking
✓ Cancellation policy: Understand cancellation policies before committing
✓ RV specifications: Ensure your RV meets the size and type requirements listed

3.5 What Guests Should NOT Do

Prohibited Guest Behaviors:

✗ Host unauthorized parties or gatherings
✗ Engage in illegal activities on the property
✗ Bring more guests or pets than disclosed and approved
✗ Attempt to pay hosts outside the platform
✗ Leave false or retaliatory reviews
✗ Use the property for commercial purposes without permission
✗ Damage or remove host's property
✗ Harass or threaten hosts, neighbors, or other guests

4

Communication Standards

Clear, respectful communication is essential to a positive StayShift experience. All members should:

Do's

• Be courteous and professional
• Respond within 24 hours
• Communicate clearly and honestly
• Use the platform messaging system
• Address issues directly and calmly
• Provide constructive feedback
• Respect different communication styles
• Give benefit of the doubt

Don'ts

• Use offensive or abusive language
• Make threats or intimidating remarks
• Share personal contact information prematurely
• Spam users with excessive messages
• Discuss transactions off-platform
• Make discriminatory comments
• Engage in harassment of any kind
• Share others' private information

Best Practices for Difficult Conversations

1. Stay calm: Take time to compose yourself before responding to frustrating situations
2. Focus on facts: Stick to objective information rather than assumptions or emotions
3. Propose solutions: Instead of just complaining, suggest reasonable resolutions
4. Document issues: Keep records of problems with photos or screenshots when appropriate
5. Escalate appropriately: Contact StayShift support if you can't resolve issues directly

5

Reviews & Ratings

Reviews help our community make informed decisions and encourage accountability. They're one of our most valuable trust-building tools.

5.1 Writing Great Reviews

✓ Be honest and fair: Share your genuine experience, both positive and negative aspects
✓ Be specific: Provide details that help others understand what to expect
✓ Be constructive: If noting issues, focus on facts and suggest how things could improve
✓ Be timely: Write reviews soon after your stay while details are fresh
✓ Be respectful: Critique behavior or conditions, not personal characteristics
✓ Be relevant: Focus on the stay itself, not unrelated personal matters

5.2 Prohibited Review Content

Reviews must not contain:

✗ Discriminatory content: References to race, religion, gender, sexual orientation, disability, etc.
✗ Profanity or obscenity: Vulgar, offensive, or sexually explicit language
✗ Personal information: Phone numbers, email addresses, or other private contact details
✗ Threats or harassment: Intimidating, threatening, or harassing language
✗ False information: Deliberately misleading or fabricated claims
✗ Promotional content: Advertising or links to other services
✗ Retaliatory reviews: Reviews written in revenge for a negative review received

5.3 Review Integrity

To maintain trust in our review system:

• Only review experiences you actually had—no fake reviews
• Don't offer incentives (payment, discounts) for positive reviews
• Don't ask others to write reviews on your behalf
• Don't create multiple accounts to manipulate ratings
• Don't pressure users to change or remove honest reviews

Responding to Reviews

Hosts and guests can respond to reviews. When responding:

✓ Thank reviewers for positive feedback
✓ Address concerns professionally without being defensive
✓ Explain your perspective calmly if there's a misunderstanding
✓ Show prospective users how you handle feedback

6

Safety & Emergencies

Safety is our top priority. Everyone in the StayShift community has a responsibility to maintain a safe environment.

6.1 Personal Safety

✓ Verify identities: Complete identity verification and check user profiles before meeting
✓ Meet safely: Initial meetings should occur in well-lit, public areas when possible
✓ Trust your instincts: If something feels wrong, don't proceed—contact support
✓ Share your plans: Let friends or family know your location and plans
✓ Protect personal info: Don't share unnecessary personal details too early

6.2 Property Safety

✓ Working smoke detectors: Hosts must provide functional smoke and carbon monoxide detectors
✓ Clear exits: Ensure emergency exits are unobstructed and clearly marked
✓ Fire safety: Provide fire extinguishers and first aid kits where appropriate
✓ Electrical safety: Ensure electrical systems are properly maintained and grounded
✓ Weather preparedness: Provide guidance for severe weather situations

6.3 Emergency Situations

In Case of Emergency:

1. Call 911: In any life-threatening situation, contact emergency services first
2. Ensure safety: Get yourself and others to a safe location
3. Contact host/guest: Notify the other party as soon as safe to do so
4. Report to StayShift: Contact our safety team at safety@stayshift.com or 1-800-STAYSHIFT
5. Document: Take photos and notes when safe to do so

Report Safety Concerns

Report any safety concerns immediately:

24/7 Safety Line:

📞 1-800-STAYSHIFT

Email:

✉️ safety@stayshift.com

In-App:

Use "Report Concern" button

Response Time:

Urgent matters within 1 hour

7

Prohibited Activities

The following activities are strictly prohibited on StayShift and may result in account suspension or termination:

Discrimination & Harassment

• Discriminating based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, sex, marital status, disability, or age
• Sexual harassment or unwanted sexual advances
• Stalking, threatening, or intimidating behavior
• Hate speech or promotion of hate groups

Fraud & Dishonesty

• Providing false information in profiles, listings, or communications
• Using stolen credit cards or fraudulent payment methods
• Creating fake accounts or impersonating others
• Manipulating reviews or ratings
• Scamming or attempting to defraud other users

Platform Misuse

• Circumventing the platform to avoid service fees
• Using the platform for commercial purposes without authorization
• Scraping data or using automated systems to access the platform
• Attempting to hack, disrupt, or compromise platform security
• Creating multiple accounts to evade restrictions

Illegal Activities

• Any illegal activities including drug trafficking, theft, or violence
• Prostitution, sex trafficking, or exploitation
• Hosting or attending unauthorized commercial events
• Violating local laws, ordinances, or HOA regulations
• Using the platform to facilitate criminal activity

Property Misuse

• Intentional damage to property or belongings
• Unauthorized parties or events
• Smoking in non-smoking properties
• Bringing unauthorized pets
• Exceeding maximum occupancy limits
• Using properties for purposes other than temporary accommodation

8

Reporting Violations & Consequences

8.1 How to Report Violations

If you witness or experience a violation of these guidelines:

1. Use the Report Feature: Click "Report" on any listing, profile, message, or review
2. Provide Details: Include as much information as possible—dates, screenshots, specific incidents
3. Contact Support: Email support@stayshift.com or call 1-800-STAYSHIFT
4. Urgent Safety Issues: For immediate safety threats, call safety@stayshift.com or 911

🔒 Confidential Reporting

All reports are treated confidentially. We take every report seriously and investigate thoroughly. You may report anonymously if preferred.

8.2 Our Investigation Process

When violations are reported:

1. Acknowledgment: We acknowledge receipt within 24 hours
2. Review: Our Trust & Safety team reviews all evidence and may contact involved parties
3. Investigation: We gather additional information as needed, maintaining confidentiality
4. Decision: Based on findings, we determine appropriate action
5. Notification: Relevant parties are notified of outcomes (details may be limited for privacy)

8.3 Consequences for Violations

Depending on severity, violations may result in:

Warning

Written warning for minor first-time violations with guidance on proper behavior

Temporary Suspension

Account suspended for a specific period (7-90 days) for moderate or repeat violations

Permanent Ban

Permanent removal from platform for serious violations, repeated offenses, or illegal activities

Legal Action

Reporting to law enforcement for criminal activities; cooperation with investigations

Financial Penalties

Fines, withheld payouts, or damage charges as appropriate under our Terms of Service

Zero Tolerance

Certain violations result in immediate permanent ban: discrimination, harassment, violence, fraud, sexual misconduct, or any criminal activity.

8.4 Appeals Process

If you believe an enforcement action was taken in error:

• Submit an appeal to appeals@stayshift.com within 14 days
• Provide any additional evidence or context supporting your case
• A different team member will review your appeal independently
• You'll receive a decision within 7 business days
• Appeal decisions are final, though you may submit new evidence

9

Updates to These Guidelines

We may update these Community Guidelines from time to time as our community grows and evolves. When we make significant changes:

• We'll update the "Last Updated" date at the top of this page
• We'll notify you via email and/or in-app notification
• Continued use of the platform after changes constitutes acceptance

We encourage you to review these guidelines periodically to stay informed about expected community behavior.